Stadri Emblems in Holyoke, Massachusetts - Careful and Great Quality

0 comments
Not resolved
4.0
Details
Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Website

Our band (The Expandable Brass Band of Northampton Mass.) has been delighted with the emblem they did for us. The execution of our design showed attention to detail with stitch lines naturally fitting the design.

The patch was cleanly done without hangers or other defect. They communicated well at each step in the process. We ordered them on December 1st.

Made a minor change based on their proof and received them by the 20th. This seemed very good considering it was the Christmas/New Years season.

Reason of review: Good quality.

Stadri Emblems in Burlington, Vermont - Poor Quality Embroidered Patches from Stadri in Kingston, NY

1 comment
Not resolved

Poor quality Embroidered Patches from Stadri in Kingston, NY. The thread on the patches was melted and the patches looked flattened from the process.

The patches were thinner and look of poor quality compared to those I have received from other vendors. There is never a manager available to help resolve this. Still in the process of trying to get it worked out. Avoid this company, you will be glad you did.

They say they have a 100% quality guarantee, but you will soon realize there is nothing backing that up. Stadri Emblems in Kingston, NY is to be AVOIDED.

Reason of review: Bad quality.

Monetary Loss: $350.

Preferred solution: Full refund.

I liked: Theyre the only ones that do this.

I didn't like: Poor communication with clients, Inflexible.

Comments

Anonymous
#1147839

I have nothing to say but good things about Stadri Emblems. My former Rescue School had a design for our new Rescue School patch.

We placed our order, along with rough scale design. About 3-8 weeks later,our order of 3000 patches arrived.

No problem.

Other Product Review

0 comments

They lie about the product being made in the USA. It's a circle of friends who are a bunch of high school drop outs left in charge. I used to work there

Reason of review: Not as described.

Stadri Emblems in Rockford, Illinois - Failed to deliever

1 comment
Not resolved
1.7
Details
Customer service
Product or Service Quality
Website

They ignored emails and phone calls. they were late with there order.

has tekn over 2 months with a pre made design sent to them. took them a month from the time of approved despite a 7 to 10 day production time. and with a garentee multiple times to meet the dead line in request till 3 days before hand. with the offer to refund money in 30 to 60 days.

trust me find someone else it is not this hard to do this job. Becuase of this compnay i will have to spend another 30 to 50 dollars shipping out these patches that ahve already been paid for by kids.

and the money will come from a non for profit acount. so thank you for costing groups that are trying to help youth becuase you can not live up to your promises.

Reason of review: Problem with delivery.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

I didn't like: Poor communication with clients, Inflexible.

Comments

Anonymous
Pittsburgh, Pennsylvania, United States #972575

Are you sure it wasn't lack of being able to read your emails considering the lack of grammar and spelling issues? Time and consideration are major factors in making sure all the parts are shipped correctly at ANY company.

Stadri Emblems in Austin, Texas - Very Poor customer service, very little contact

0 comments
Not resolved
1.4
Details
Advertised vs Delivered
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Website

I didn't need them to design anything, I had a pre-designed patch. This would make it simpler and quicker right?

Nope. They told me they'd get me a pre-production sample after I submitted my design as well as my credit card number.

After nearly 2 weeks of expecting my design "After 2-3 business days" I called and got the run around between 3 different sales people, before realizing that they "still needed my approval on the design" The one that I designed. And they just never sent me an approval email, this set back has resulted in not having patches for the event that they were intended for.

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Price reduction.

I liked: Theyre the only ones that do this.

I didn't like: Poor communication with clients, Expensive, Inflexible, Employees seem to never be around.

Stadri emblems consumer fraud,poor service

3 comments

This company commits consumer fraud,they do not honor their word.poor communication.they change prices during busy time.pick a fight on phone with you to get out price qoute.do not do bussiness with them I have all emails to prove they will not honor their words.better luck with apparel 2000.I placed order got price. It room forever to get simple artwork. When it was time to order they would not honor the price qoute in writing they supplied to me.they wanted to double order for price they gave.poor service.if you like the run around you will like this company

Comments

Anonymous
#886768

They were great twice. Then suddenly stopped responding for a third order. I guess they were sick of my money.

Anonymous
Versailles, Illinois, United States #841784

Used them twice. No problems and a good product. Will use them again.

Anonymous
#538311

once they get your money..Its all down hill

DO NOT USE...

Stadri Emblems in Albany, New York - Poor Customer Service!

3 comments
Not resolved

They blew it! I placed an order and they never followed through with it.

They claimed they emailed me proofs, BS I checked my inbox and junk folder for any type of email from them. I called multiple times only to be told that the person I was dealing with was unavailable, rather than taking messages they said try back another time. I don't have all day to chase someone down!

Now it is too late to find replacement patches for the Cub Scout event. They did a terrible job with any type of communication, I would not recommend them!

Comments

Anonymous
#574069

I am a small business owner out in Montana. We started the order process with Quality Woven Labels on 10-15-2012.

I did all the artwork myself in Adobe Illustrator. I ordered 1000 hang tags and 1000 woven labels. I waited well over 10 days from the time the order was submitted until I called and asked when they would be here. They said that the artwork for the woven labels hadn't been approved yet, which was right they never sent me an approval for 10 days!!

I was told the order would be 2 day shipped on Friday Nov. 16th, then I was told they would be overnighted Monday the 19th. Now it is Monday the 26th and noone has a clue where my order is at?!? Multiple orders have been pushed back because of QWL while we watch a 2 week lead time become a 7 week lead time.

What does Kynan have to say about that?

Also BTW the one thing that they did do is charge my credit card 11 days ago. Stay Away!!!!!

Anonymous
#418325

My event was almost ruin too because of late production after they told me it could be done. Problem is the quality of patches are great.

The artist however suck! I have to give them my own art examples all the time.

Order your patches at least 2 months before you need them. There is no such thing as rush orders here!

stadriemblems
#124063

I normally would not respond to negative comment such as this made by Mr. Theurich.

But, as the manager of Stadri Emblems and the chain of events which took place with this order

I feel it necessary to set the record straight.

As I discussed with Mr. Theurich, The order was placed March 4th, with a March 19th rush date. As his sales rep explained to him

"expect to see your artwork shortly after placing your order, when you receive it, you will need to reply to the email with an approval or

your desired changes." The artwork took one day and was emailed to Mr.Theurich on March 5th as promised.

Our records indicate Mr. Theurich called on March 12th demanding the patches on that day. I explained to Mr. Theurich at that time

that we had been waiting for approval of his artwork (which we never received). I myself told him on that same day, that we would rush

the order through for him and still have it to him by the original date of March 19th.

This was not exceptable to Mr. Theurich so unfortunately he canceled his order.

With this said, I am not claiming we never make mistakes. But we do pride ourselves on excellent customer service, the highest quality, and the very best prices.

With over 30yrs. experience I can honestly say we have achieved exactly what we have worked so hard for, for so many years.

To Mr.Theurich and the young men who did not receive their patches for the Derby, again we apologize for

any miscommunication which took place with this order and would be happy to supply the patches to you at no cost if you

can still use them.

Kynan

Stadri Emblems

Stadri Emblems Sucks

2 comments
Not resolved

We ordered 1000 patches from Stadri. It took 6 weeks to get our oder, and we completely missed our event.

As a result we wasted $800. Stadri would not refund our money. Its ridiculous that Stadri woudn't even agree to letting us get new patches that would be of use to us in the future.

I will never order from Stadri again. At first the customer service was OK.

However, after dealing with Stadri this time, I will never order from them again. They are by far the worse patch company ever. A lot of people always say Stadri Stadri Stadri, but I have learned they don't care about their customers.

Perhaps they were good a long time ago, but not now. We will never order patches from them again.

Monetary Loss: $800.

Comments

Anonymous
#107708

i ordered from stadri and had the same problems. i use butler patches now.

way better service and price. www.butlerpatches.com

Anonymous
#54968

Stadri just missed an event date for me as well of 1000 labels. Claimed I didn't tell them it was for an event even though they told me they would ship.

They lied and then defended the lies. Never do business with this company if you don't want to be disappointed.

Stadri Emblems

2 comments
Not resolved

I received the patches and they looked absolutely terrible. I contacted Stadri and they informed me that they could not refund my money.

The patches look absolutely nothing like the sample. I have contacted them numerous times, and I still have not received a resolution to this problem. Hopefully my credit card will be able to help me out. In addition it is impossible to get a manager on the phone, and half the time nobody answers the phone.

I would warn anyone from working with Stadri. Their customer service in the beginning is good, but once they get your money they are very unhelpful.

Monetary Loss: $400.

Comments

Anonymous
#1010326

This company is the absolute worst! Their customer services is horrible.

They lie, take your money and leave you high and dry. When you do speak to someone all they do is lie.

If you need your product with out being treated like garbage, STAY AWAY FROM THIS COMPANY! Horrible in every way...

Anonymous
Boston, Massachusetts, United States #841173

Yes. They are horrible!

I'm guessing it's one Italian guy named Vinny just collecting credit cards. Their work is very poor and their business practices are worse....

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